Viable Labs - Privacy Policy

VIABLELABS

We've written this in plain English because we believe you should actually be able to understand how we handle your data. This policy covers our website and any internal web apps we use at Viable Labs. It doesn't cover products we build for our clients – those have their own policies.

What Data We Collect

We keep things pretty simple. Here's what we might collect:

- Your name and email address (if you give them to us)
- Your company name (if you're representing a business)
- Basic information about how you use our website (more on that below)
- Information you provide when using our services or communicating with us
- Technical data like IP address, browser type, and device information

How We Collect Data

We collect data in a few ways:

- When you provide it directly (like filling out a form)
- Automatically as you use our website (through cookies and similar technologies)
- Sometimes from third parties (like if you use OAuth to log in)

How We Use Your Data

We're not into data hoarding. We use your information to:

- Respond to your questions or requests
- Send you information you've asked for
- Understand how people use our website so we can make it better
- Figure out what our customers want (in a general sense – we're not psychoanalyzing you personally)
- Improve our services and develop new features
- Ensure the security and proper functioning of our website and services

We use basic website analytics to see things like how many people visit our site and which pages are popular. But we're not tracking you across the internet or building detailed profiles.

What We Won't Do With Your Data

We don't:

- Sell your data. Ever.
- Share it with third parties (unless we're legally required to, or you've given us explicit permission)
- Use it for cross-domain tracking or data enrichment
- Send you spam or marketing you didn't ask for

Data Storage and Security

We store your data securely and only keep it for as long as we need it. We use industry-standard security measures to protect it. However, no method of transmission over the Internet or electronic storage is 100% secure, so we can't guarantee absolute security.

International Data Transfers

While we primarily operate in Western Australia, the nature of the internet means your data might be processed in other countries. We ensure that any international transfers comply with relevant data protection laws.

Your Rights

You have the right to:

- Ask what data we have about you
- Request that we correct or delete your data
- Opt out of communications from us
- Withdraw consent for data processing (where applicable)
- Lodge a complaint with a supervisory authority

Just email us at privacy@viablelabs.com.au if you want to exercise these rights.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes To This Policy

If we make significant changes to this policy, we'll let you know by email or by posting a notice on our website.

Questions

If you have any questions about this policy or how we handle data, please get in touch. We're always happy to chat.

Legal Stuff

This policy is governed by the laws of Western Australia. By using our website or services, you're agreeing to this policy.

Data Controller: Adam Yap, Official notices to 3/138 Main St. Osborne Park WA 6017 or privacy@viablelabs.com.au

Last updated: 27 September 2024

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